A phone skill from Dad

I called a grass client the other day and I started it like this:

“Hi ___________? This is Adam Sylvester. I promised you I would call you tonight to discuss our plans for tomorrow morning.”

The conversation continued to be terrific. Why?

Because I fulfilled a promise. The key phrase I promised I’d call you is so critical because by reminding her of it I’m making good on my promise.

People (especially clients) love when you keep your promises no matter how small they seem.

Dad, thanks for this principle.

A phone skill from Dad PDF

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